Feb 6, 2025
Our new Conversational Speech Model
Announcing the next-generation speech model, designed specifically for customer phone calls.
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Announcing the next-generation speech model, designed specifically for customer phone calls.
Today, we are announcing our new conversational speech model, purpose-built for customer phone calls.
Our near-term goal with our speech model is to deliver a voice experience that sounds as familiar and natural as a human agent. The latest model is a significant step toward our ultimate goal: creating the most capable AI phone agent to fully automate inbound and outbound customer calls.
Our customers were frustrated with the tone, flow, and reliability of speech models today.
1 in 3 calls dropped within 10 seconds when answered by these speech models. Our customers operate at a minimum 90% customer satisfaction (CSAT) score today with human agents. But when they tried best-in-class solutions, CSAT dropped to a shocking 50% on the calls that did go through. Here’s how these issues sound in action.
Industry standard speech models sound realistic but over emphasise content creation with audiobook-like narration, crisp audio and speech patterns that you just wouldn't find in your average customer service call. These are being used to power most conversational agents today.
At MetaVoice, we care deeply about delivering a high-quality call experience. That’s why we’ve built our system from the ground up, designed specifically for customer service calls. This offers a snappy conversational experience, with human-like imperfections.
No one wants AI randomly sounding overly excited, angry, sad, or shouting at callers. Nor do they want AI to confirm critical caller details in an unreliable or unnatural manner. Our new model maintains a reliable, appropriate tone while ensuring critical caller details are handled naturally and accurately.
We've tested our latest speech model with select customers, and the feedback has been overwhelmingly positive.
We're now preparing to roll it out in our AI Phone Receptionist to more customers. Stay tuned—we'll also be making our AI agent publicly available soon!
"Both clients & leads were hesitant to deploy AI agents as the voice sounded "off". The new voice is a game-changer, sounds like human-agents and has encouraged many clients to fully adopt AI receptionists.” – Charanjit Dabb, Flamingo Digital
I’m impressed! Earlier solutions sounded janky, like pre-recorded messages stacked on top of one another. The new voices sound fluent, life-like! – Elliott Winter, Lottie
If you’re interested in hiring our AI receptionist to — make customers happy, boost margins, and increase revenue — we’d love to hear from you!
For those interested in the technical aspects, stay tuned for a future blog post.
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